Suburban On Demand Water Heater ST42 42K BTU #5381A

Return Policy

Our goal is to make sure you receive the correct item to meet your needs. Should you find it necessary to return an item, please follow these guidelines to insure we are able to get you a prompt refund and assist you in finding the correct item you require.

Requesting a Return Authorization is easy using our Return Policy Page.

Original manufacturer boxes/packaging: Items must be returned in original packaging including any manufacturer boxes. Please return these inside another box or wrapped and do not apply stickers, stamps, labels to manufacturer boxes, i.e. prop boxes. This may void your RA and incur a 20% restock fee.

Damaged in Transit: For items damaged in transit please contact us immediately for assistance for special handling and filing of required paperwork to have your item replaced. Disputes of damaged products have to be reported to the carrier for resolution.

Incorrectly Shipped Items: For items you received that did not match your original order specifications, please contact us for return and replacement handling.

Warranty Issues: We will assist our customers with any warranty issues on products purchased through First Choice Marine, but we do not express or imply any warranty beyond that of the manufacturer. All defective products will observe manufacturer specific policies.

Condition of return items: Items returned for credit must be returned in new, unused, uninstalled and saleable condition, including any retail packaging. Open any packaging with care when receiving your order so as not to damage it should you need to return the product. Items returned that do not meet this requirement are subject to a 20% restock fee.

Packaging, insuring and tracking: You must send the return package signature required and insured at your expense (unless it is defective or the result of our error in shipment). Packaging of the return item is very important. Obtaining tracking is a good idea and if you do, please email or call us with that number so we can be expecting your return.

Damaged return package: In the case of a returned item that is damaged in return shipment, you will be notified and if you insured the package you should be reimbursed by the shipper of the product. They retain the right to pick up the package for inspection. Although at that time it is no longer our responsibility, we will do everything possible to assist you in your damage claim. With proper packaging of your return item this should not be an issue.

Propellers: Props that have been installed are not returnable. Boat Propellers can be a little difficult to look up and source. Our Solas Prop Finder will guide you through the process of finding the right prop to fit your engine and boating needs. Please contact us if you cannot find fitment information on propellers before you order them should you need assistance. Provide year, make and model of your boat's engine. We will be able to help you with fitment information but we cannot select a pitch for you.

Electronic Charts & Software: ALL ELECTRONIC CHARTS AND SOFTWARE ARE NON-RETURNABLE. We do stand behind any manufacturers warranty on any purchased chart or software and will be happy to assist in a warranty situation. If you need a chart and are not sure if it will fit your unit, please send the unit model and serial so we can confirm fitment. Most manufacturers will work with you to exchange the chart for the proper one but is best to ask questions up front and confirm before ordering.

NOTE: ALL returns and cancelations may be subject to a 3% restock fee to cover credit card fees that are no longer refunded by credit card companies. Store credit will not carry a restock fee.