Frequently Asked QuestionsFirst Choice Marine FAQs

We hope we have covered your question in the information below.  If we have not, feel free to contact us via email, Live Chat or by phone



Areas covered include:
Products & Manufacturers
How To Search the Site
Establishing an Account
Payment Methods
Customer Service
Privacy & Security



Products & Manufacturers

What kind of products do you sell?
First Choice Marine is an online marine retailer carrying a diverse line of marine parts and accessories and related items from industry respected and demanded manufacturers and suppliers. Through our diverse distributor network we are able to access over 50,000 items including our current site inventory, new products being added and special order items. If you need it on your boat... we are your one stop shop!

Where can I locate your list of manufacturers?
In the top blue band of the home page there is a “Manufacturers” tab.  Manufacturers are organized under that tab in alphabetical order.  First Choice Marine carries products from over 300 manufacturers.

What if I don’t see the manufacturer I’m looking for in this list?

Please EMAIL us or contact us via LIVE CHAT and we’ll check our distributor network to see if we can locate the manufacturer and product you are looking to purchase.  We are always adding new product lines and appreciate our customers’ input as to products they would like to see us carry.

What if I don’t see the product that I’m looking for on your site?
EMAIL or contact us via LIVE CHAT if there is something that you need that you do not see on our site that you need.  We are always glad to try and source out items for customers. 

What if I have a question about a product and I can’t find the information on your website?
Please scroll to the bottom of our page for additional product information to aid in your selection of products in our Buyer’s Guides, Articles and Libraries. This information has been compiled to assist you, our customer in being informed before making a product selection. We also are happy to assist you with product technical questions and obtaining additional product information that may not be located on our site descriptions. We are only a phone call, EMAIL or LIVE CHAT away. 





How To Search the Site

Do you reference the manufacturer part number so I can match up what I need to your website listing?
First Choice Marine uses the manufacturer part number preceded by a three letter manufacturer code to make it unique to our site.  This way it is easier for you to “search” for a product when you already have the manufacturer part number.

What is the best way to search for something on your website?
You can shop by CATEGORY in the list across the top of our homepage or you can put information into our SEARCH box right below our logo to return options for the item you want to purchase.

How do I know if something is in stock or not in stock?
Directly above the price of the item is a message indicating availability.  It will indicate 
  • Available
  • Usually Ships in 3-7 Days
  • Special Order Item – Ships in 7-14 Days
  • This Product is Out of Stock for the Current Season
  • This Part is No Longer Available See Substitutes
If you need a product in a hurry feel free to check with us if it says, “Usually Ships in 3-7 Days” and we can confirm a ship date for you.  Seasonal items will be updated as they become available.  If there is no item logged into “This Part is No Longer Available See Substitutes” we will be happy to try and assist you to find an item that will work for your situation.  We are also always willing to work with you on any Special Order items.



Establishing & Accessing My Account

What does it take to create an account to buy at www.FirstChoiceMarine.com?
We only require two things to set up an account. Those are an email address and creation of a password to access the account.  You will be prompted when you check out to set up this account or bypass that step and continue.

What is the advantage to me if I set up an account?
By setting up an account you will be able to view your previous order information by number, date, payment method, shipping status and tracking and order total.  You can also access a copy of your receipt. It also makes it easier to change your shipping and billing information.

If I don’t set up an account until after I place my order can I still check on that order in my account?
No, you must set up an account before placing the order to have the order show up in that account.

How do I sign into my account? 
If you created an account with an email and password you can sign in by click “Your Account” in the top left corner of the website.  Enter the email and password.

What if I can’t remember my password?
When you log in you will see “Forgot Your Password” below the LogIn.  There you can request a new password.



Shopping Cart & Wish List

I can’t find the Shopping Cart button.  Where is it on the site?
In the top left you will see “My Account” and “Shopping Cart” to access all ordering functions for our customers.

How do I remove something from my Shopping Cart?
You can totally remove a line item by clicking “delete” below the quantity box, but if you want to revise the number of items you are ordering just highlight the current number and change then click “Update Cart.”

How long will items stay in my wish list?
The wish list should hold your items for approximately thirty days.  At any time you can move them to your shopping cart to check out.



Payment Methods

What credit cards do you accept for payment?
We accept all major credit cards – Visa, Mastercard, Debit (with Visa or Mastercard Logo), American Express and Discover.

If I don’t have a credit card what are my alternatives for payment?
We can accept a personal check or money order, but in both cases there may be a slight delay to verify funds and clearance on these methods before your order can ship.  Please EMAIL or contact us via LIVE CHAT if you have further questions.  We also accept PayPal payments.

Do you take PayPal?
Yes, we do accept PayPal.  You will find a convenient PayPal payment button when checking out.  Remember to return to the site after making your PayPal payment to complete your transaction.

What is Google Checkout?
Please visit our GOOGLE CHECKOUT page for additional information on this payment method.

Do you set up Term accounts for businesses?
At this time we do not have term accounts for commercial entities.  We require payment via the above methods upon placing an order.



Shipping & Tracking

How long does it take to ship items to me?
We normally ship items the first business day after payment is received. We are in the Midwest (Kansas City area) and ship most items UPS. We can ship to almost anywhere in the US within 3 days... most within a day. Faster shipping services are available as well at an additional cost. In some cases we may be able to drop ship items from a closer warehouse with no additional cost, saving you time AND money. Just another First Choice Marine advantage.

If you are in a time crunch to receive your merchandise please EMAIL or speak with us via LIVE CHAT if you have further questions on how long it will take for you to receive you order.

Do you charge service or handling fees?
No, we do not add on handling fees in our shipping costs. We strive get bring you freight charges at the best  rates possible. 

We all are experiencing cost shock at the pump and it results in increased costs across the board on products and on shipping charges because of these increased fuel charges.  Shipping companies have also added oversize restrictions and corresponding rates to the mix making shipping a difficult item to control. 

We at First Choice Marine do our best to control what costs we can to bring you fair shipping with no hidden fees and to get your products to you as quickly as possible.

What is your FREE CHOICE SHIPPING program?
Please see the information on this program designed to give you, our customer a cost saving shipping alternative.  You can access that at on our SHIPPING page.

If I live in the Kansas City area can I pick up my order locally?
You are welcome to pick up an order you place online by using the coupon code “WILLCALL” on the site.  Your prepaid order can be picked up during our regular business hours of Monday through Friday, 9:00 a.m. to 5:00 p.m.  .  

Note: PLEASE only use this if you intend to pick up your item at our Grain Valley warehouse pick up window.  If you do not this will delay your order as we will have to add shipping back to the order and contact you for payment.

Do you ship internationally?
We are more than happy to provide international shipping through USPS or UPS. You will have a choice when you get to the checkout page to select any available shipping method from either of these carriers.  Please see our INTERNATIONAL SHIPPING FAQ for more information.

How can I track my order?
You can track your order by accessing your account you established prior to placing the order.  You also will be emailed a tracking number after your item(s) ships.



Customer Service

What if I need to add something to my order after I placed the order?
As long as your order has not been processed for shipment we would be happy to add items to your order, however it can change your shipping costs.  We also do not store credit card information so we would have to get credit card information to charge the balance due for the additional products and any additional shipping.

What if I need to cancel my order?
We can certainly cancel an order that has not been processed for shipment.  Once it has been processed through shipping we will not be able to cancel it.  Please see our return policies for information on returning it at that point. We advise that you do not refuse shipment as that will incur additional charges in the return.  All information is in our RETURN POLICIES section.

What if I need to return an item from my order?
Please see our RETURN POLICIES for all the details in regards to returning an item from your order.



Privacy & Security

What is your privacy policy in using my email address I submit on your site?
We realize that customers are concerned about how the information they provide on-line will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. We do not sell or rent our list of customers to anyone, without their permission.

With your permission, we may notify you from time to time of special offers and/or send you on-line information that may be of interest to you.

You may elect not to receive promotional offers from us at any time. You can email us at remove@firstchoicemarine.com with the subject line of remove or you can write to us at:

First Choice Marine
1201 NW Pamela Blvd.
Grain Valley, MO 64029

How can I be sure my billing and credit card information is secure at www.FirstChoiceMarine.com?
When placing an order, we ask you to provide information on-line including your name, mailing address, e-mail address and credit card information. All information is stored on a highly secured server that is not accessible through the internet. We do not store your credit card information. Your credit card information is used at the time to process your transaction and not stored. This is for your security purposes.  If you establish an account it is easy to return to shop and simply input payment information at checkout.

What kind of information do you keep about my order?

To continuously assess the value of our on-line shopping experience, we may track the way customers use our site; however, this information is analyzed only in the aggregate and not at the individual level. To this end, the information you provide us will help us tailor our communications and product offerings so that you receive more of what you want and less of what you don't want when shopping with us. We do not sell or rent our list of customers to anyone.

How do I know your website is secure?
Please visit our Safe & Secure Shopping Guarantee and feel free to contact us with any other questions or concerns.


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