Shipping Information

Your Choice Could Be Our
Free Choice Shipping!

First Choice Marine offers a wide and ever growing selection of quality products at the most competitive prices on the web.

As part of our commitment to the best customer service possible, we also offer continental U.S. customers our Free Choice Shipping option for product orders that total $100 or more of qualifying items.

By bringing together our resources we can fulfill your needs while saving you money at the same time. When we don’t stock an item in our warehouse, we have the ability to access that item through our extensive supplier network. We can then ship your order complete via the most expeditious shipping method within one to five days.

We do continue to offer many other shipping options at competitive prices for both United States and International Customers. These include Parcel Post, Priority Mail, Express Mail, UPS Ground and UPS Expedited Services.

Be assured that we do not inflate our prices to cover this shipping program. Our goal is to offer quality product lines at the best price with the best shipping programs available to our customers.
In summary, to qualify, your order must ship within the continental United States, ship complete from our warehouse and not include over-sized or overweight items. The shipping method for this program is chosen by the First Choice Marine shipping department using a complicated algorithm only rivaled by Google to ensure a speedy delivery.

Your order over $100 may qualify for our Free Choice Shipping program outlined below, saving you even more.

Please read complete details below, including restock fees for returns of items shipped free in this program.

Free Choice Shipping applies to orders totaling over $100 and shipping within the continental US and does not include Hawaii, Alaska, and Puerto Rico or International orders.
Free Choice Shipping applies to most items that we sell, but some items that are over-weight or over-sized will have shipping charges assessed. Some items that may require additional shipping include (but are not limited to):

Large fuel or holding tanks
Back-to-back seats
Antennas (some won't even fit in the truck!)
One-piece paddles over 5 feet
Large batteries
Large water sports tubes
Large anchors
Carpet rolls

Free Choice Shipping on most orders over $100 applies to orders shipped complete from our warehouse. Orders with back orders may be shipped in two shipments with the primary shipment shipping free and back order shipments assessed additional shipping charges. We are glad to assist you with those needs on a quote by quote basis.
Free Choice Shipping is based on a shipping method chosen by our shipping staff for your order. We ship via USPS and UPS.
Orders shipped on our Free Choice Shipping are shipped as completed sales. Should you need to return an item that was shipped to you free you will be assessed a restock fee that is based on the shipping cost we incurred on that item. Your deduction will be itemized in the email you receive documenting return instructions.
Free Choice Shipping orders do not include orders shipped direct from manufacturer purchases that incur factory shipping charges. We are always willing to pursue special order options for customers. We do not charge a fee for this service unless required by the manufacturer. You will always be advised of those fees prior to the order being placed.

Frequently Asked Questions

Q. Why Free Choice Shipping?
Answer: We offer Free Choice Shipping to give you, our customer, a cost saving shipping option for your order.

Q. What Are Other Shipping Alternatives?
Answer: If you need your order by a specific time, or prefer it shipped in a certain manner, we do offer a variety of shipping alternatives at checkout including USPS and UPS, both standard and expedited services, worldwide. However, if you are in the continental US and you have flexibility with a reasonable date of receipt and the shipping method, we offer our Free Choice Shipping option.

Q. Will My Order Qualify for Free Choice Shipping?
Answer: If your order is over $100 and does not include oversize or overweight items, then it will qualify. Examples of items that do not qualify are: large fuel or holding tanks, back-to-back seats, antennas, one piece paddles over 5 feet, larger batteries, larger water sports tubes and large anchors.

Q. Can I have part of my order shipped now and the back orders later?
Answer: Free Choice Shipping orders must ship complete. We can split the order, but you will incur additional charges.

Q. Will Free Choice Shipping Delay My Order?
Answer: To ship Free Choice Shipping we may have to gather your order from several warehouses which may delay shipment of your order by a few days. Our goal is to get it to you as quickly as possible, saving you money at the same time.

Q. What Shipping Method Will Be Used?
Answer: Our knowledgeable shipping staff will ship your order the best choice possible to assure you receive it in a timely manner. This could be UPS Ground, or one of the United States Postal Service shipping methods.

Q. What If I Have To Return All or Part of My Order?
Answer: Please refer to our details in our RETURN POLICIES, but in summary, Free Choice Shipping orders are offered as completed sales. Return credits will reflect a reasonable restock fee that covers our cost to ship your items/order free to you.

Q. If I need to special order an item you don’t usually stock, will it qualify for Free Choice Shipping?
Answer: Special order or direct from factory items do not qualify for this program. We are always happy to quote you on any special order item you might need as well as any manufacturer drop ship fees and shipping charges.

Damaged Shipments

Damaged in Transit: For items damaged in transit please contact us immediately for assistance for special handling and filing of required paperwork to have your item replaced. Disputes of damaged products have to be reported to the carrier for resolution.

For more information about our return policy or how to obtain an RA (return authorization), please click here and follow the directions on the page.

Shipping Services Available

United Parcel Service

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

United States Postal Service

In the more than two centuries since Benjamin Franklin was appointed our first Postmaster General in 1775, the Postal Service™ has grown and changed with America, boldly embracing new technologies to better serve a growing population. We hope you enjoy exploring our rich history.

FedEx

At FedEx, we recognize that our impact is greater than the services we provide. We are committed to being a great place to work, a thoughtful steward of the environment and a caring citizen in the communities where we live and work. We are passionate about sustainably connecting people and places and improving the quality of life around the world.

DHL

DHL has built the world's premier global delivery network by trailblazing express shipping in one country after another. Over 220 countries and territories later, DHL is the global market leader of the international express and logistics industry. DHL specializes in providing customers with innovative and customized transportation solutions from a single source.

International Shipping

Thank you for shopping with First Choice Marine. We are always glad to assist our international customers with locating the items they need and assisting with their orders in any way possible. You may contact our customer service department through our Live Chat option, which most international customers find to be the most convenient and economical way of communication with us.

International Shipping FAQ

Hazardous and Not-Allowed Items: We do not ship hazardous items not allowed by US export. In additions, there are many items that can not be exported to certain countries as defined by a particular country’s laws. You are responsible for adhering to the laws of your country. Please do not place an order for an item that will not proceed through customs in your country. Doing so makes you liable for payment of any products lost due to customs detainment.

Freight forwarders: We request that any order placed for delivery to a freight forwarder be processed through Google Checkout for both your protection and ours.

Order Fulfillment: International orders must ship complete for the quoted shipping cost. Any out of stock or special order items may delay the order in shipping complete. Our customer service staff will work with you to make sure you get all the items you need as quick as possible and communicate any delays. We strive to have your order shipped within two weeks or earlier. If you don’t see what you need on our site, please feel free to check with us as we may be able to source many marine products we do not currently show as available.

Taxes , Duties, Brokerage or Import Fees: The shipping charges added to your order do not include any taxes, duties, brokerage or import fees that might be added in your country upon receipt. If fees are not paid and your order is returned to us there is no refund for shipping costs.

Payment: All order totals are calculated in U.S. Dollars. We accept all major credit cards as well as Google Checkout and PayPal. If using PayPal, please be sure the address you are shipping to has been verified by PayPal to avoid delays. We do not accept C.O.D. orders, personal checks, wire transfers, or money orders on International Orders. We suggest Google Checkout on any international order over $500 to eliminate delays in processing your order.

Shipping Methods: We offer United States Postal Service (USPS) International Services, United Parcel Service (UPS), FedEx International Service and DHL.

Customs Delays: First Choice Marine is not responsible for order delays that result from customs delay when your order enters your country.

Refused or Mis-addressed Items: Please supply a correct shipping address when entering your order. We are not responsible for additional cost on orders where the incorrect shipping information is entered during checkout. Please double check your information on the confirmation page before completing your order.

Returns: Please let us assist you in finding the correct product or be sure of your order prior to placing to avoid incorrect or unwanted items. All international returns will be assessed a restocking fee and you will be responsible for the shipping costs to return the item to us for credit. Your initial shipping costs are not refundable.

Damaged Shipments

Damaged in Transit: For items damaged in transit please contact us immediately for assistance for special handling and filing of required paperwork to have your item replaced. Disputes of damaged products have to be reported to the carrier for resolution.

For more information about our return policy or how to obtain an RA (return authorization), please click here and follow the directions on the page.